Pullman Host
Core
A guest experience expert and primary point of contact who welcomes guests, provides personalized service, and acts as a brand ambassador for the Pullman hotel.
Role type
Guest experience specialist (hospitality)
Builds
Memorable guest experiences and loyalty program engagement
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, concierge assistance, upselling, local knowledge, multitasking, brand representation
Preferred skills
Previous hospitality experience, Opera system proficiency, additional languages, hospitality qualifications
Technologies
Microsoft Office, Opera PMS
Responsibilities
Welcome and assist guests throughout their stay, provide personalized service and respond to requests, promote loyalty programs and upsell services, handle guest enquiries and resolve concerns, maintain accurate guest information in systems, work with other departments to meet guest needs.
Seniority
Individual Contributor