Candidate Support Specialist
Core
Manage end-to-end coordination of Missing Information (MI) follow-ups for background verification cases to ensure timely progression and prevent delays.
Role type
operational support specialist (background verification)
Builds
background verification case outcomes
Domain
HR technology / People & Talent
Deliverable
client delivery
Required skills
MI follow-up management, candidate/client liaison, case tracking, SLA adherence, data entry support, technical troubleshooting, documentation guidance, status updates
Preferred skills
HR services background, background verification knowledge, recruitment support experience
Technologies
email, chat platforms, phone systems, case management tools
Responsibilities
Manage centralized MI follow-ups; Action MI requests from Scoping and Delivery teams; Liaise with candidates and clients to gather documentation; Track and resolve active MI cases within SLAs; Provide candidate-facing support for data entry, technical challenges, and documentation requirements; Communicate status updates on background verification.