EN - Reception Agent - Opening Mama Shelter Mexico City
Core
Overnight Front Desk Agent serving as the primary point of contact for late-night arrivals, early risers, and security matters at a lifestyle hotel.
Role type
Front Desk Agent (Night Shift)
Builds
Guest check-ins/check-outs, room assignments, and end-of-day financial reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Bilingual English/Spanish, Hotel PMS proficiency, Cash handling, Night audit procedures, Emergency response coordination
Preferred skills
Experience in boutique/lifestyle hotels, Additional languages, Emotional intelligence
Responsibilities
Greet late-night arrivals and handle check-ins, Execute night audit and reconcile accounts, Monitor property access and handle security emergencies, Resolve guest inquiries and complaints, Prepare shift handover logs, Support F&B and housekeeping departments
Seniority
Entry-level to Mid-level