Bilingual Royal Service Agent (Full-Time)
Core
Provide professional guest services, handle telephone inquiries, manage guest accounts, and support dining operations at a luxury hotel.
Role type
Front-line guest services agent
Builds
Guest experiences and operational support for hotel guests
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Telephone etiquette, guest relations, POS system operation, emergency procedures knowledge, typing speed (40+ wpm), bilingual communication
Preferred skills
Food and beverage experience, Point of Sale system experience
Responsibilities
Process external and internal calls, deliver and program wake-up calls, send Secure Pay forms, maintain guestroom telephones, organize daily amenity reports, take in-room dining orders, create and post guest bills, assist in training new colleagues