[UAE] CX Design Consultant
Core
Lead end-to-end design and redesign of government services in Abu Dhabi, translating requirements into future-state service designs.
Role type
Senior IC CX Design Consultant (Government Transformation)
Builds
Future-state service designs, customer journey maps, service blueprints, and transformation action plans for Abu Dhabi government services.
Domain
Public Sector / Government Transformation / Customer Experience
Required skills
Service Design, Customer Experience (CX), Business Process Design, Stakeholder Facilitation, Workshop Facilitation, Requirements Gathering, Service Blueprinting, Journey Mapping, Persona Development, Government Transformation
Preferred skills
ARIS Business Process Modelling, TAMM Platform knowledge, Effortless Customer Experience framework
Technologies
ARIS, TAMM, CX Hub
Responsibilities
Conduct service discovery sessions with stakeholders; Develop customer personas, journey maps, and service blueprints; Facilitate co-design workshops; Map end-to-end service delivery processes; Prioritize improvement opportunities; Translate findings into structured action plans; Coordinate across Service Owners, Technology teams, and government stakeholders.
Seniority
Senior, hands-on IC
