Customer Service Specialist - Training & Learning (m/f/x)
Core
Design, develop, and deliver training programs and learning content to upskill Customer Service Agents and Analysts, ensuring they can provide high-quality customer experiences.
Role type
Training & Learning Specialist (L&D)
Builds
Structured learning content, training sessions, and onboarding programs for Customer Operations teams
Domain
iGaming / Sports Betting
Required skills
Training delivery and facilitation, Learning content creation, Stakeholder collaboration, Project management, Needs analysis, Feedback gathering
Preferred skills
Experience in iGaming industry, Ability to engage diverse audiences
Technologies
Learning Management Systems (LMS), Content authoring tools
Responsibilities
Plan and coordinate training sessions for onboarding and ongoing development, Create and maintain training materials, Identify skill gaps and design learning solutions, Collaborate with CS Management and Team Leads, Gather feedback to improve training programs
Seniority
Mid-level, hands-on IC