Tecnico Help Desk Senior
Core
Second-level IT support and workplace management for a high-fashion/luxury client in Milan.
Role type
Senior IT Workplace Support Technician
Builds
End-user computing environments and IT service delivery
Domain
IT Support / Workplace Management
Required skills
Windows OS, Microsoft 365, Active Directory, SCCM, Endpoint Management, Networking, Troubleshooting
Preferred skills
English (B2), Problem-solving, Autonomy
Technologies
Windows, Microsoft 365, Active Directory, Azure, SCCM, MDM
Responsibilities
Provide second-level technical support to users on-site and remotely; Install, configure, and replace PCs, notebooks, printers, and peripherals; Manage users, groups, and permissions via Active Directory; Support software distribution and endpoint management via SCCM; Perform hardware, software, and network troubleshooting; Support IT security activities including antivirus, backup, and data protection.
Seniority
Senior, hands-on IC