VIP IT Support Specialist
Core
Provide first and second-line on-site IT support and incident analysis for VIP clients to maximize first-call resolution.
Role type
Senior IC IT Support Specialist (VIP)
Builds
Stable PC environments and application support for high-profile clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Incident analysis, on-site support, PC reconfiguration, IT documentation, application testing, system administration liaison, MS Office, Windows 11, mobile device support, video conferencing
Preferred skills
AI tools knowledge
Technologies
Windows 11, MS Office, mobile platforms
Responsibilities
Analyse incidents, perform first and second-line on-site support, record and track incidents, reconfigure PC environments, document support procedures, test and administer applications, liaise with system and database administrators
Seniority
Senior, hands-on IC
