Reservations Executive
Core
Handle guest inquiries and reservations via phone, email, and online channels while maximizing room revenue through upselling.
Role type
Reservations Executive
Builds
Hotel room reservations and guest service interactions
Domain
Hospitality / Hotel Operations
Required skills
Reservation management, Upselling, Cross-selling, Guest complaint resolution, Record keeping, Microsoft Office proficiency
Preferred skills
Opera PMS knowledge, Multilingual ability, Local language understanding
Responsibilities
Handle guest inquiries and reservations, Ensure accurate and timely processing of reservations, Provide guests with information about hotel facilities and promotions, Maximize room revenue and occupancy by upselling and cross-selling, Collaborate with front office, revenue and sales teams, Resolve guest complaints and issues, Maintain accurate records of reservations and guest preferences
Seniority
Entry-level to Junior