Guest Service Associate Front Office
Core
Front office associate responsible for daily administration, guest check-in/check-out, handling queries and complaints, and maintaining high service standards at the reception desk.
Role type
Guest Service Associate (Front Office)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Multi-tasking, time management, problem-solving, decision-making, interpersonal skills, communication, service orientation, hotel management systems proficiency, Microsoft Office, cash handling, adaptability, reliability, organizational skills
Preferred skills
Hospitality or front office experience, hotel management software experience, local languages or Hindi proficiency, relevant hospitality degree or diploma
Technologies
Hotel management systems, Microsoft Office
Responsibilities
Greet and assist guests, resolve guest issues and complaints, maintain front office logs and shift reports, coordinate with housekeeping for room status, liaise with other departments for operational issues, manage check-in and check-out processes
Seniority
Entry-level to Mid-level, hands-on IC