Cluster Asst. Learning & Development Manager
Core
Design, coordinate, and deliver learning and development programs, training tools, and quality improvement initiatives for hotel staff to enhance guest experiences and operational standards.
Role type
Learning & Development Manager (Hospitality)
Builds
Training programs, workshops, e-learning content, and quality improvement plans
Domain
Hospitality / Hotel Operations
Required skills
Training needs analysis, instructional design, workshop facilitation, performance management, audit coordination, stakeholder management, change management, budget management, team leadership
Preferred skills
Adult learning principles, coaching, strategic partner identification, innovation in L&D
Technologies
e-learning platforms, LQA systems, Trust You, Operational Standards Manual
Responsibilities
Conduct training needs analysis and create learning content; Facilitate interactive workshops and train-the-trainer programs; Coordinate annual performance management cycles; Implement Fairmont and Accor L&D standards; Track training attendance and compliance; Conduct internal audits and quality inspections; Drive e-learning initiatives; Manage L&D budget and reporting.
Seniority
Mid-level, hands-on IC