Principal Technical Consultant
Core
Principal Technical Consultant acting as a functional and technical expert for customer engagement, designing and implementing integrations between ServiceNow and third-party platforms while accelerating customer business outcomes.
Role type
Senior IC Principal Technical Consultant (Integrations & AI)
Builds
Transformative integration architectures and AI solutions on the ServiceNow platform
Domain
Enterprise Software / SaaS / AI / System Integration
Deliverable
production ML models
Required skills
ServiceNow Integrations, REST/SOAP, Middleware, Generative AI, Large Language Models, ServiceNow AI (Virtual Agent, NLU, AI Search), JavaScript, Database Design, Security Protocols (LDAP, SAML, SSL, VPN), System Architecture
Preferred skills
Self-Hosted implementations, Domain Separation, ServiceNow Predictive/Task Intelligence, MID Servers, Orchestration
Technologies
ServiceNow Platform, Studio IDE, Flow Designer, Source Control, JDBC, Import/Export Sets, IDR, Remote Tables, Remote Process, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI
Responsibilities
Design and implement integrations between ServiceNow and third-party software; Devising integration development plans and strategies; Implement ServiceNow AI offerings; Act as an SME to solve complex user issues related to Integrations and AI solutions; Identify, debugging, and advising on system errors or architecture issues; Checking and correcting conflicts in data configurations and overlaps.
Seniority
Principal, hands-on IC with thought leadership