Amplify - Reception Lead
Core
Leading a front-of-house reception team to deliver exceptional customer experiences and manage daily reception operations.
Role type
Senior IC Reception Lead
Builds
Front-of-house service standards and client experiences
Domain
Corporate real estate / Office services
Deliverable
product features
Required skills
Team leadership, Customer experience management, Operations management, Staff coaching and training, Event planning, Relationship building, Service standard monitoring, Microsoft Office proficiency
Responsibilities
Leading and inspiring the Reception team, Delivering an outstanding customer experience, Managing daily Reception operations and service standards, Creating events and building activations, Coaching, training and developing your team, Ensuring a safe, welcoming and professional environment