Job
Core
Supervises and ensures smooth running of Reception and Telephone operations, leading the department's human resources and equipment to deliver high standards of guest service.
Role type
Head Receptionist
Builds
Front Office operations (Reception, Reservations, Porters, Telephone services)
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
leadership, staff scheduling, upselling, cost control, guest relations, operational monitoring
Preferred skills
knowledge of Front Office systems, problem-solving
Responsibilities
Support and deputise for the Front Office Manager; Manage staff scheduling, supervision, training, and performance; Drive revenue through upselling and cross-selling; Monitor operational standards, system accuracy, and cleanliness; Assist with cost control and stock management.
Sourced via cypruswork · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.