Recepcionista – Mercure São Paulo Jardins
Core
Front desk agent responsible for guest check-in/check-out, reservations, phone support, and resolving guest issues to ensure a quality hotel experience.
Role type
Front desk agent
Builds
Guest services and administrative reception procedures
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Customer service, reservation management, phone support, problem-solving, administrative procedures, basic computer skills
Preferred skills
Hotel experience, additional languages
Technologies
Hotel management systems
Responsibilities
Perform check-in and check-out procedures, handle reservations, provide information about hotel services, resolve guest issues, perform administrative reception tasks
Seniority
Entry-level