Junior End User Support Engineer
Core
Local IT go-to person ensuring smooth team transition and peak system performance for the Warsaw office.
Role type
Junior End User Support Engineer (1st/2nd line)
Builds
Reliable local IT operations and user productivity
Domain
Sports technology / IT Operations
Required skills
Hardware/software troubleshooting, device setup, access management, asset tracking, multi-platform support (Windows/macOS/Linux), ITSM/ticketing systems, Microsoft tools (Windows 11, Office 365, Azure, Intune), antivirus management, documentation creation
Preferred skills
AI usage, proactive problem solving, collaboration in remote teams
Technologies
Windows 11, Office 365, Azure, Intune, JAMF, Teamviewer, ServiceNow, Jira
Responsibilities
Provide 1st and 2nd line support for hardware, software, and network issues; manage device setup, software installs, and access management; handle procurement and asset tracking; liaise with global IT for escalations; create and maintain process documentation
Seniority
Junior, hands-on IC
