Réceptionniste
Core
Front desk and operational support role in a hotel, handling guest check-in/out, reservations, and coordinating with housekeeping and F&B services.
Role type
Front Desk Agent / Receptionist
Builds
Guest check-in/out processes, reservation confirmations, and daily operational reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, inventory control, food safety compliance (HACCP), cross-departmental communication
Preferred skills
English proficiency, second language, computer literacy (FOLS, RESA WEB), teamwork, flexibility
Technologies
FOLS, RESA WEB, office software
Responsibilities
Greet guests and manage check-in/check-out procedures, verify reservations and payment guarantees, handle phone calls and take bookings, maintain cash drawer accuracy, coordinate room status with housekeeping, manage breakfast buffet and bar service, control inventory and stock levels, ensure food safety and hygiene standards, assist with tourist information
Seniority
Entry-level / Generalist