Order Desk Coordinator
Core
Coordinating customer orders through to successful delivery, ensuring accurate data and effective coordination within the delivery journey.
Role type
Operational Order Desk Coordinator
Builds
Customer delivery journey and order tracking
Domain
Telecommunications / Digital Infrastructure
Required skills
Order coordination, Data accuracy, Stakeholder management, Prioritization, CRM systems (Salesforce), Microsoft Office (Excel, Outlook)
Responsibilities
Coordinating customer orders through to successful delivery, Maintaining accurate records across Salesforce and delivery systems, Providing clear updates on order progress, delays and issues, Working with internal teams, partners and suppliers to keep orders on track, Identifying and escalating data discrepancies, risks and blockers, Supporting order prioritisation and issue resolution activities