Guest Services Manager
Core
Lead the Front Office team to create memorable guest experiences from arrival to departure, ensuring operational efficiency and high service standards.
Role type
Senior Front Office Manager (Guest Services)
Builds
Guest experiences, front office operations, and hotel service delivery
Domain
Hospitality / Hotel Management
Required skills
Team leadership, front office operations, overbooking management, health and safety compliance, hands-on guest interaction, problem-solving
Preferred skills
Opera Cloud proficiency, GDS knowledge, Spanish fluency, Catalan knowledge
Technologies
Opera Cloud, GDS
Responsibilities
Lead and inspire receptionists to deliver top guest experiences, manage overbooking levels and rates, maintain lobby and public area presence, assist with health and safety compliance procedures, act as Manager on duty to resolve operational issues
Seniority
Senior, hands-on IC