Customer Success Manager (m/f/d)
Core
Act as the day-to-day contact for assigned customers, managing orders across the full lifecycle from quotation to after-sales and overseeing customer success initiatives.
Role type
Customer Success Manager
Builds
Customer success initiatives aligned with goals, milestones, and deliverables
Domain
Industrial electronics, Medtech, Life Science, Aerospace & Defence
Deliverable
client delivery
Required skills
SAP, CRM, ticketing platforms, order lifecycle management, KPI tracking, cross-functional coordination, clear communication, structured mindset, high resilience, organizational skills, prioritization
Preferred skills
Technical or industrial background, German language skills
Technologies
SAP, CRM, ticketing platforms
Responsibilities
Manage orders across the full lifecycle, track and manage KPIs, spot potential disruptions and coordinate solutions, plan and oversee customer success initiatives, maintain transparent communication with customers
Seniority
Individual Contributor