Customer Success Manager - Retail H/F
Core
Customer Success Manager for retail clients, ensuring adoption of IoT, data, and AI solutions in physical stores and headquarters.
Role type
Senior Customer Success Manager (Retail Tech)
Builds
Retail digitalization solutions (IoT, data, AI) for major retail chains
Domain
Retail technology / Digital commerce
Deliverable
client delivery
Required skills
Account management, change management, performance analysis, stakeholder coordination, on-site presence, retail operations knowledge
Preferred skills
SaaS B2B experience, FMCG sector experience, deployment experience, retail consulting background
Technologies
IoT, data analytics, artificial intelligence
Responsibilities
Manage relationships with retail headquarters and store teams; drive solution adoption and identify usage barriers; conduct regular store visits across France; monitor performance metrics (adoption, satisfaction, efficiency); coordinate internal teams to resolve client issues; develop new use cases and growth opportunities.
Seniority
Mid-Senior, hands-on IC
