Shift Leader Tournant (H/F/NB)
Core
Front Office Shift Leader responsible for overseeing reception operations, managing guest relations, and supervising the reception team to ensure service quality and sales targets.
Role type
Front Office Shift Leader
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest relations, team supervision, shift management, sales and upselling, administrative management, safety compliance, French (fluent), English (fluent)
Preferred skills
OPERA Cloud proficiency
Responsibilities
Supervise the reception team during shifts, manage guest arrivals and departures, handle guest complaints and inquiries, drive upselling and loyalty program sales, ensure compliance with safety and hygiene standards, process billing and administrative tasks.
Seniority
Mid-level, supervisory IC