Luxury Reservation Consultant- Italian Speaker
Core
Handle inbound booking calls for luxury brand hotels worldwide, offering knowledgeable recommendations and tailored solutions to drive bookings and maximize revenue.
Role type
Luxury Reservation Consultant (Sales & Service)
Builds
Hotel room and suite reservations for luxury properties globally
Domain
Hospitality / Luxury Travel
Required skills
Sales techniques, Upselling, Cross-selling, Active listening, Storytelling, Internal system management, Loyalty program management, GDPR compliance, PCI compliance, English (C1 fluency), Italian (Native), Computer literacy
Preferred skills
Luxury travel experience, French proficiency
Responsibilities
Answer guest requests with new or existing bookings, Upsell and cross-sell available products and services, Process and manage bookings in internal systems, Manage guest accounts and loyalty program enrollments, Handle guest demands and concerns professionally, Maintain professional relationships with team members and customers
Seniority
Individual Contributor