Customer Care Associate - Japanese Speaker
Core
Primary point of contact for customers, managing communications and conducting research to verify company registration information and update supplier databases.
Role type
Customer Care Associate (Research & Data Verification)
Builds
Supplier database records and sustainability scorecards for client companies
Domain
Business sustainability ratings and corporate data verification
Deliverable
dashboards & analysis
Required skills
Fluency in English and Japanese, customer service experience, online research, database management, Microsoft Office proficiency
Preferred skills
Salesforce experience, international exposure
Responsibilities
Managing customer communication via phone and email, verifying company registration information, updating supplier databases, collaborating with internal teams on process optimization
Seniority
Junior, individual contributor