Roadside Assistance Territory Manager, Southwest region
Core
Manage contractor relationships and territory plans to ensure delivery of roadside assistance services meeting quality and financial targets.
Role type
Territory Manager (Vendor/Contractor Management)
Builds
Roadside assistance service network performance and compliance
Domain
Transportation / Insurance / Vendor Management
Required skills
vendor management, rate negotiation, territory management, complaint resolution, contract negotiation, market bidding, facility inspection, recruitment of service providers
Preferred skills
business consultation, fleet supervision, business ownership experience
Technologies
N/A
Responsibilities
Manage adherence to territory plan for service provider performance metrics; Perform market bids to optimize markets; Handle contracting and on-boarding of towing companies; Investigate and resolve complaint and damage cases; Inspect towing facilities and equipment; Recruit towing and roadside assistance companies; Analyze performance gaps and report findings; Resolve billing disputes with contracted facilities; Attend industry meetings and trade shows.
Seniority
Mid-Senior, hands-on IC