Product Support Engineer, Content Asset Management
Core
Develop and maintain service manuals, troubleshooting documentation, and knowledgebase content for complex surgical robotic platforms while resolving real-time field escalations and driving product improvements.
Role type
Senior IC product support engineer (content asset management)
Builds
Service content assets, troubleshooting workflows, and diagnostic capabilities for surgical robotic systems
Domain
Medical device robotics / Healthcare IT
Required skills
technical writing, root-cause analysis, system troubleshooting, cross-functional collaboration, regulatory compliance (Post-Market Surveillance), SQL, scripting (Python/Matlab/PowerShell), Atlassian tools (JIRA/Confluence), Enterprise software (SAP/SalesForce/Polarion/Windchill)
Preferred skills
Field Service Engineering, Lean/Six Sigma, Healthcare IT, Network Support
Responsibilities
Develop service manuals and troubleshooting documentation; Facilitate failure investigations and root-cause analysis; Provide Tier-3 real-time troubleshooting support; Collaborate on service application specification and deployment; Support Quality/Post-Market Surveillance activities; Assist in creating technical training content
Seniority
Senior, hands-on IC
