Senior Support Engineer
Core
Ensure reliability of AI-powered robotic systems after deployment by diagnosing complex hardware and software issues for customers.
Role type
Senior Support Engineer (Robotics/AI)
Builds
Customer support tools, dashboards, and debugging utilities for robotic systems
Domain
Robotics, Embodied AI, Industrial Automation
Required skills
Python, Linux troubleshooting, Docker, SQL, networking fundamentals, root cause analysis, API-based systems
Preferred skills
AI, ROS, Kubernetes, cloud infrastructure, DevOps tooling, warehouse automation
Responsibilities
Serve as primary technical contact for Sereact robotic systems; diagnose hardware/software/networking issues; own customer incidents from report to resolution; perform root cause analysis and improve support processes; develop internal support tools and dashboards; collaborate with software and hardware teams; monitor deployment health.
Seniority
Senior, hands-on IC
