IT Support Engineer Intern
Core
Provide end user computing support, configure and deploy endpoints (hardware/software), and maintain asset records for a decentralized user community.
Role type
IT Support Engineer Intern
Builds
Endpoint hardware and software configurations, Windows 10/11 migration, software distribution
Domain
IT Operations / Enterprise Support
Deliverable
product features
Required skills
Windows OS (10/11), Microsoft Office Suite, asset management, ticketing systems (ServiceNow), hardware troubleshooting, software installation
Preferred skills
Google Workspace, network infrastructure basics (switches, hubs, patch cabling), troubleshooting software installations
Responsibilities
Install and configure endpoints per documented processes; Participate in Windows 10 to 11 migration; Provide end user support adhering to corporate policies; Maintain accurate asset records in ITSM toolset; Distribute software and application installs; Troubleshoot hardware, software, network, and peripheral issues; Perform special projects as assigned