Customer Service Coordinator
Core
Support Customer Services and Network Services departments by acting as the first point of contact for Partner and customer enquiries, solving problems, and ensuring SLA compliance.
Role type
Customer Service Coordinator
Builds
Accurate data for KPI packs, internal business reporting, and timely information for stakeholders.
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Microsoft IT skills (Excel, Word, Outlook), task prioritization, problem solving, attention to detail, verbal and written communication
Preferred skills
Calm approach under pressure, teamwork, desire to share best practice
Technologies
Microsoft Excel, Microsoft Word, Microsoft Outlook, Track and trace systems
Responsibilities
Manage Partner agreements and event coordination in manager's absence, generate invoices for specific accounts or events, distribute Partner communication bulletins, monitor Partner/Operations queries to ensure timely solutions, action generic TPN email inbox to distribute enquiries effectively.
Seniority
Individual Contributor