EN - Reservation Agent
Core
Managing guest bookings, changes, and cancellations while providing detailed information on room types, rates, and amenities to assist guests in selecting their ideal stay.
Role type
Reservations Agent
Builds
Guest reservations and booking modifications
Domain
Hospitality / Hotel Operations
Required skills
Booking management, Guest inquiry handling, Room and rate knowledge, Special request coordination, Team collaboration, PMS proficiency
Preferred skills
Opera Cloud familiarity, Customer service experience, Local attractions knowledge