Service Delivery Manager with French and English
Core
Trusted advisor for key customers ensuring successful service delivery, operational excellence, and financial responsibility for assigned accounts.
Role type
Senior Service Delivery Manager
Builds
Service delivery plans, service reports, and customer engagement strategies
Domain
IT Services / Cloud Applications (Dynamics 365, SaaS, ERP)
Required skills
Client relationship management, Contractual responsibility, Financial management (forecasting, invoicing, margin tracking), Stakeholder engagement, Service reporting, Change management
Preferred skills
ITIL Framework knowledge, Project Management certification, Dynamics 365 experience, CRM/ERP/SaaS application management
Technologies
Dynamics 365, Power Platform, Azure, CRM, ERP, SaaS
Responsibilities
Lead client engagement initiatives, Maintain high customer satisfaction, Manage pre-pay allocations and profitability reporting, Prepare and deliver pre-sales presentations, Align services to meet client business challenges, Build relationships with UK and French teams
Seniority
Mid-Senior, hands-on IC