Reservations Sales Manager
Core
Manage the Reservations Sales Agents team to achieve maximum revenue through selling room reservations and ancillary services via telephone, email, and other channels.
Role type
Team lead for reservations sales
Builds
Room reservations and ancillary revenue streams
Domain
Hospitality / Hotel Operations
Required skills
Team management, on-job training program development, revenue generation, customer care, technical knowledge of hotel booking systems (Opera Cloud), adaptability, attention to detail
Preferred skills
Professionalism, interpersonal skills, ability to work under pressure, natural team player
Technologies
Opera Cloud
Responsibilities
Achieve financial and service quality targets, manage the Reservations Sales Agents team, establish ongoing on-job training programs, sell room reservations and ancillary revenue via various channels
Seniority
Mid-level, hands-on IC with team management duties