Director of IT Service Operations, Pacific
Core
Lead and enhance IT support services across Accor's corporate offices in the Pacific, balancing global standards with local business needs.
Role type
Director of IT Service Operations
Builds
IT support services for corporate offices in the Pacific region
Domain
Hospitality industry + IT Service Management
Required skills
ITSM practices, asset lifecycle management, regional budget management, P&L responsibility, stakeholder management, process optimization, vendor management
Preferred skills
Data-driven decision making, automation, fostering service culture
Responsibilities
Lead and develop a high-performing IT support team, oversee end-to-end IT service operations, drive continuous improvement through KPI monitoring, manage assets and service providers, act as key point of contact for stakeholders
Seniority
Director, senior leadership