Duty Manager
Core
Leading hotel operations during shifts to ensure seamless guest experiences and operational excellence.
Role type
Front Office leadership (Duty Manager)
Builds
Guest experiences, operational efficiency, team performance
Domain
Hospitality (Hotels)
Required skills
Guest service management, team leadership, cross-departmental coordination, conflict resolution, safety compliance, training and coaching, operational planning
Preferred skills
New Zealand Manager's Certificate, First Aid Certificate, experience in Assistant Manager or Front Office leadership roles
Responsibilities
Leading hotel operations during shifts, supporting and motivating the Front Office team, acting as the first point of contact for guest enquiries, coordinating with Housekeeping/F&B/Maintenance, monitoring safety and security procedures, assisting with training and coaching team members, supporting occupancy and guest satisfaction goals