EJECUTIVO DE EXPERIENCIA DEL CLIENTE-SR

Bogotá, coFull-time2026-10-26 → 2026-11-11

Core

Manage SME client training requests, entity bases, and product delivery (batch, upselling, retention) for Experian's line and batch products.

Role type

Senior Client Experience Executive (SME Segment)

Builds

Training sessions, product delivery plans, and client support workflows

Domain

Financial services / Customer experience

Deliverable

client delivery

Required skills

Salesforce, Bizagi, CRM, Microsoft Office, Teams, case analysis, scheduling, upselling, retention strategies

Preferred skills

Financial sector experience, technical training delivery, data management

Responsibilities

Manage and analyze client training requests via Bizagi, schedule and deliver training sessions, support product delivery plans for batch/upselling/retention, escalate cases, and maintain client records in Salesforce and Bizagi.

Seniority

Senior, hands-on IC

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.