Partner Care Analyst
Core
Monitor operational service indicators, map and document support processes, and manage the Help Center to improve partner experience.
Role type
Partner Care Analyst
Builds
Scalable support flows and updated help center resources for commercial partners
Domain
Fintech & Finance / Delivery platform
Deliverable
dashboards & analysis
Required skills
Data analysis in spreadsheets, Business Intelligence tools, SQL, Process mapping, Stakeholder collaboration
Preferred skills
English (intermediate), Experience in customer/partner support or workflow analysis
Technologies
Excel, Google Sheets, Looker, Tableau, Power BI, SQL
Responsibilities
Monitor operational KPIs (satisfaction, response time, contact rate), Map and document support processes, Manage Help Center content, Collaborate with Commercial, Product, and Operations teams
Seniority
Entry-level / Junior