Director of VIP Services
Core
Oversee daily operations of the Guest Relations & VIP Services Department to ensure seamless guest experiences and uphold brand standards for high-profile guests.
Role type
Senior leadership hospitality manager (Director of VIP Services)
Builds
Guest service experiences and operational excellence for luxury hotel guests
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Team leadership, guest relations management, conflict resolution, operational coordination, performance management, data analysis, brand standards compliance, cross-departmental collaboration
Preferred skills
Bachelor's degree, experience with upscale/luxury lifestyle brands, additional languages, knowledge of property management systems (Opera Cloud, SynXis)
Technologies
Opera Cloud, SynXis, Tripadvisor, Revinate, Nuvola
Responsibilities
Lead and manage Guest Relations departments, serve as primary contact for VIP guest reservations, oversee scheduling and training of the team, collaborate with other departments for service coordination, track and analyze guest feedback to implement corrective actions, mentor and coach staff, ensure compliance with brand standards and policies
Seniority
Director level, hands-on leadership