IT Service Desk Engineer / IT Service Desk Supporter
Core
1st-level IT support handling incidents and service requests via phone, email, and ticketing systems.
Role type
1st-level IT Service Desk Engineer
Builds
IT support services for internal customers
Domain
IT Service Management / Help Desk
Deliverable
client delivery
Required skills
Incident management, Service Request handling, Ticket management, Windows administration, Microsoft 365, ITIL processes, Customer communication
Preferred skills
Cross-level collaboration, Documentation, Service orientation