Senior Manager Retailer Customer Success
Core
Deliver client value and satisfaction through strategic insights, optimal service models, and best practice analysis for retail clients.
Role type
Senior Manager, Retailer Customer Success
Builds
Strategic service delivery elements and joint business plans for retail clients
Domain
Consumer intelligence and retail analytics
Deliverable
dashboards & analysis
Required skills
Strategic insights, analytical thinking, best practice analysis, customer satisfaction management, Voice of Customer (VoC) management, proposal development, team coaching, confidential data handling
Preferred skills
Google Suite proficiency, Microsoft PowerPoint and Excel expertise, adaptability, proactive engagement
Responsibilities
Deliver ongoing insights and thought leadership; identify opportunities for Account Executive handoff; manage customer satisfaction and NPS; engage with customers aligned to service tiers; act as escalation point for reporting hotspots; coach analytic team members; develop strategic service delivery elements; define service models during proposals