Agent Royal Service
Core
Provide personalized, anticipatory guest service and coordinate requests for Fairmont La Marina Rabat-Salé.
Role type
Frontline guest service agent (Royal Service)
Builds
Exceptional guest experiences at a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Multitasking, PMS operations, reservation management, inter-departmental coordination, operational procedure adherence
Preferred skills
Luxury hotel experience, Microsoft Office proficiency
Technologies
Opera PMS, Microsoft Office
Responsibilities
Answering guest calls and requests, logging and tracking requests in PMS, managing wake-up calls and concierge messages, booking restaurants and activities, informing guests about hotel facilities and services, coordinating with departments to ensure optimal request follow-up
Seniority
Mid-level, hands-on IC