Telecommunications Agent (German Speaker)
Core
Answer and route incoming calls, assist with guest inquiries, wake-up calls, and message delivery for hotel guests.
Role type
Customer service agent (telecommunications)
Builds
Guest communication and service requests
Domain
Hospitality / Telecommunications
Deliverable
client delivery
Required skills
Call handling, guest inquiry resolution, message delivery, documentation, emergency communication procedures, telephone etiquette, multitasking, problem-solving
Preferred skills
Customer service experience, familiarity with telecommunication systems