Service desk Analyst Bilingue Français / Anglais
Core
Diagnose hardware or software issues remotely, configure workstations, and guide users to resolve incidents.
Role type
Service Desk Analyst
Builds
IT support services for enterprise clients
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Remote troubleshooting, workstation configuration, incident documentation, bilingual communication (French/English), user guidance
Preferred skills
Fresh graduate or career switcher, 2+ years in user support or call center
Technologies
Remote access tools, incident management systems
Responsibilities
Diagnose technical issues remotely, configure user workstations, guide users through incident resolution, escalate unresolved incidents, document interventions in the ticketing system