CDD - Agent de Réservation H/F
On-site
Core
Managing client reservations via phone, fax, and email, handling administrative follow-up, and providing personalized guest services at a 5-star lifestyle hotel.
Role type
Front Office Reservation Agent
Builds
Reservation confirmations and guest service experiences for hotel clients
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Telephone communication, Email management, Administrative operations, Client needs analysis, Hotel knowledge, Multilingual communication
Preferred skills
OPERA PMS, International luxury hospitality experience, Call center experience
Responsibilities
Answering reservation inquiries, Processing administrative reservation tasks, Greeting and assisting guests, Communicating hotel information via mailings, Collaborating with team members