Technical Analyst, ServiceNow CMDB / ITSM
Core
Supports end-to-end ITSM processes and standards across the service lifecycle, ensuring consistent governance and reliable service delivery for healthcare systems.
Role type
Technical Analyst (ITSM/ServiceNow)
Builds
Optimized ServiceNow solutions and ITSM process maturity
Domain
Healthcare IT / IT Service Management
Required skills
ServiceNow platform expertise, ITSM process governance, system integration, problem determination and resolution, data maintenance, automation opportunities
Preferred skills
Healthcare industry experience, Bachelor's degree in related field
Technologies
ServiceNow
Responsibilities
Maintain operational stability and continuity of ITSM services, facilitate ITSM governance through operational coordination and data maintenance, drive process maturity through data-driven insights and automation, provide diagnostic skills to coordinate problem resolution with vendors, assist in planning and implementation of application software changes, mentor Associate Analysts and other team members
Seniority
Mid-level, hands-on IC