Représentant (e) Service à la Clientèle
Core
Manage customer orders, process payments, verify product details, coordinate with logistics and production teams, and handle customer inquiries and claims.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support for construction and industrial adhesive/sealing products
Domain
Construction materials / Industrial chemicals
Deliverable
product features
Required skills
Order processing, Payment handling, Inventory coordination, Customer communication, Product knowledge, Data entry
Preferred skills
SAP, Salesforce
Technologies
Microsoft Office, SAP, Salesforce
Responsibilities
Receive and process customer orders, Verify product details and export documentation, Coordinate with production and logistics for timely delivery, Handle customer inquiries and order details, Manage returns, credits, and claims
Seniority
Mid-level, individual contributor