Customer Service Representative – National Accounts Distributor
Core
First point of contact for customers, responsible for order entry, expediting, stock/price inquiries, quotations, and technical support.
Role type
Customer Service Representative (National Accounts)
Builds
Sales orders, bids, and delivery schedules for construction material distributors
Domain
Construction materials wholesale distribution
Deliverable
client delivery
Required skills
order processing, stock inquiries, quotation generation, technical support, telephone communication, email communication, problem-solving, attention to detail, project management
Preferred skills
bilingual (English/French), knowledge of construction materials (lighting, plumbing, HVAC, tile), Microsoft Office, INFOR M3, QUICKBASE
Responsibilities
Interact with customers via phone and email to determine needs and schedule deliveries; investigate and resolve customer concerns; process sales orders and bids generated through phone or email transactions
Seniority
Entry-level to Individual Contributor