VIP Guest Experience Manager
Core
Strategic luxury hospitality leader responsible for curating exceptional guest experiences and overseeing daily operations of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort.
Role type
Senior IC Guest Experience Manager (Luxury Hospitality)
Builds
Bespoke itineraries, premium local experiences, and memorable activities for VIPs, Suite guests, and special occasions.
Domain
Luxury Hospitality / Resort Operations
Required skills
Luxury hospitality leadership, VIP management, personalized service, service recovery, team recruitment and coaching, operational management, financial acumen, guest satisfaction metrics analysis, Opera Cloud proficiency.
Preferred skills
Forbes Travel Guide standards knowledge, LQA standards knowledge, TrustYou metrics knowledge, Microsoft Office proficiency, guest experience technology proficiency.
Responsibilities
Lead daily arrival planning for VIPs and Suite guests; Curate bespoke itineraries and premium local experiences; Lead and develop a best-in-class Concierge team; Foster partnerships with tourism operators; Lead service recovery initiatives; Recruit, coach, mentor, and develop the Guest Experience and Concierge team.
Seniority
Senior, hands-on IC with leadership responsibilities.