Technicien Informatique N2 F/H
Core
N2 IT support technician responsible for escalating complex incidents, assisting N1 technicians, and acting as the technical reference for client services.
Role type
N2 IT support technician (coordination & escalation)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Incident management, Microsoft environments (Windows, Microsoft 365), Network administration (TCP/IP, DNS, DHCP, VPN), Ticketing tools, Technical coordination
Preferred skills
Telecom environments, IP telephony, Team leadership, Training others
Technologies
Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, Ticketing systems
Responsibilities
Escalate incidents requiring deep expertise, Assist N1 technicians, Manage the backlog, Serve as the link with client teams, Act as technical reference for the service
Seniority
Mid-level (3+ years experience)