Dutch Market | IT Helpdesk Support
Hybrid
Core
Provide 1st level technical support via phone, email, and chat, performing root cause analysis and incident tracking for customers.
Role type
IT Helpdesk Support Specialist (1st Level)
Builds
IT support services for Bosch customers and internal stakeholders
Domain
IT Support / Automotive Electronics
Required skills
Technical troubleshooting, root cause analysis, incident management, remote access tools, SAP, hardware and software support
Preferred skills
Customer-facing experience, automotive electronics knowledge, additional European languages
Technologies
SAP, remote access tools
Responsibilities
Respond to technical calls, emails, and chat requests; analyze technical problems and provide assistance; track incidents in the management system; update FAQ and knowledge base.
Seniority
Entry to Mid-level