Customer Care Agent (English and French)
Remote
Core
Support players of Disney Dreamlight Valley by resolving customer requests via tickets and phone in English and French.
Role type
Customer Care Agent
Builds
Positive player experience and high service quality for Disney Dreamlight Valley
Domain
Gaming / Customer Support
Deliverable
client delivery
Required skills
Fluent English, French (Upper-Intermediate/Advanced), Ticketing/CRM tools, Issue investigation, Escalation management, Process improvement
Preferred skills
Workload management, Prioritization, Empathy, Problem-solving
Responsibilities
Handle customer requests via tickets and phone, Investigate and resolve issues using internal tools, Track and follow up on cases, Escalate complex cases, Identify recurring issues to improve processes